1. Send us a message on our Contact Us (hyperlink) page
2. We will then email you instructions for returning your product.
3. Ship your unused product, in its original packaging, to the address identified in our email.
· Original delivery fees are refunded only if returns are for defective products or incorrect orders.
· You are responsible for shipping the products back to us.
We recommend using a trackable shipping method.
· Individual products may be excluded from this guarantee. We reserve the right to deny returns on a product based on our assessment of the state of the product returned, its weight, and/or any extenuating circumstances.
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
- If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact Service Provider to initiate the return. In these cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due
As soon as we receive and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact us for assistance.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us first, you may not receive credit for the return.